Last updated: 26 June 2026
This policy applies to food and beverage orders placed through the Morselhood website and apps. Because listed items are freshly prepared, perishable, and safety-sensitive, returns are generally not accepted after preparation, pickup, dispatch, or delivery.
Food and beverage items cannot be returned once an order has been accepted for preparation, prepared, packed, handed over for delivery, delivered, or picked up. Returned food items cannot be safely restocked, resold, or redistributed.
If an order has a genuine issue such as a missing item, wrong item, visible damage, packaging tampering, or a serious quality concern, the customer should contact Morselhood support as soon as possible after delivery or pickup with the order details and supporting photos where available.
Since physical returns are not supported for perishable food, Morselhood may review eligible issues for an appropriate resolution, which may include a refund, partial refund, replacement, credit, or other support outcome depending on the circumstances and applicable platform policies.
Returns or return-based claims may be declined where the issue arises from delayed reporting, incorrect delivery details provided by the customer, failed delivery due to customer unavailability, taste preferences, or circumstances inconsistent with the order record.
For help with an order issue, contact us at support@morselhood.com and include your order details.
Sravani Veluthurla / Morselhood
Phone number: 9059643841
Address: Morselhood, Plot Number 103, 104, Flat No 101, Tapasvi Homes, Telecom Nagar, Gachibowli, Hyderabad 500032.
We may update this policy as our service evolves. The latest published version will apply to new orders after the update date.