Last updated: 23 May 2026
This policy applies to orders placed through the Morselhood website and apps. Morselhood is a platform that helps buyers place orders with independent home cooks and food sellers. Refund decisions depend on the order stage and the issue reported.
If an order is cancelled before the cook or seller accepts or starts preparing it, the buyer is generally eligible for a full refund to the original payment method.
Once the order has been accepted and preparation has started, cancellation may not be eligible for a refund because the food is perishable and made to order.
If the cook or seller is unable to fulfil the order, the buyer is generally eligible for a full refund.
If the delivered or collected order is materially wrong, significantly incomplete, damaged in transit, or appears unsafe for consumption, contact support promptly with the order details and photos where possible. After review, Morselhood may approve a full refund, a partial refund, or other reasonable resolution.
Because food is prepared by independent sellers and personal taste varies, minor preference issues may not qualify for a refund. However, genuine quality, hygiene, or misdescription concerns will be reviewed in good faith.
Minor delivery delays caused by traffic, weather, security restrictions, or local conditions may not qualify for a refund by themselves. Material delays that make the order unusable may be reviewed for a refund or partial refund based on the circumstances.
Approved refunds are initiated to the original payment method. Banks, card issuers, UPI apps, and payment partners may take additional time to reflect the amount, typically within 5 to 7 business days, though some cases can take longer.
Morselhood may decline refund requests that appear fraudulent, abusive, repetitive without merit, or inconsistent with the order record.
For help with cancellations or refunds, contact us at support@morselhood.com and include your order details.
We may update this policy as the service evolves. The latest published version will apply to new orders after the update date.